Eric Lanke
Association executive, constant reader, and occasional author
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Saturday, July 13, 2019
Dragons - Chapter 14 (DRAFT)
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It took me a few days to coordinate everyone’s schedules, but I was eventually able to bring the department heads together to begin what we ...
Monday, July 8, 2019
Participation Tracking Is Not for the Faint of Heart
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We track our members. We don't use face recognition software, metadata, or complicated algorithms. We use an even more diabolical mech...
Saturday, July 6, 2019
Talk Talk by T. C. Boyle
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I didn’t dogear a single page in this novel. And if you know me and my affinity for Boyle, that’s really saying something. But why? Is t...
Monday, July 1, 2019
The Chairman's Gift Revisited
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I wrote a blog post back in July 2012 called The Chairman's Gift . It's a pretty popular post, making most of my year-end Top Five...
Saturday, June 29, 2019
Dragons - Chapter 13 (DRAFT)
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That night over dinner I told Jenny about what had happened in the office. Her reaction surprised me. “You should start looking for a new ...
Monday, June 24, 2019
Customer Service Not Worth Emulating
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A bit of a rant this week. On my most recent business trip, a staff member of mine rented a car for us. She is not a "preferred...
Saturday, June 22, 2019
X Matrix by Darrell Casey
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There’s a long subtitle here: “Strategy Deployment and Execution Process for Breakthrough Business Performance.” The book was given to be ...
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